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art'otel Cologne

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Temukan hotel terbaik di Köln untuk tanggal Anda berdasarkan harga atau preferensi

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Fakta cepat

Check-in mulai:		15.00
Check-out sebelum:		12.00
Sarapan		Sarapan tersedia
Hewan peliharaan		Hewan peliharaan diperbolehkan dengan biaya tambahan
Anak-anak		Anak-anak diizinkan menginap di hotel ini

Fasilitas

Wi-Fi
Parkir
AC
Pusat kebugaran
Spa
Meja resepsionis 24 jam

Selamat datang di art'otel Cologne

Terletak di Koln, art'otel cologne mempunyai tempat fitness lengkap, teras, bar, dan WiFi gratis di seluruh area akomodasi.

Selengkapnya tentang penginapan Anda

art'otel Cologne adalah penginapan 4 bintang di Köln yang terletak di area Altstadt. Check-in mulai pukul 15.00 dan check-out sebelum pukul 12.00.

Lokasi

Anda akan berada sekitar 1.2km dari pusat Köln, dan sekitar 14.4km dari Bandara Cologne.

Lokasi menarik di sekitar

Tempat-tempat berikut tidak jauh dari art'otel Cologne:

  • Old Street along Rhine (0.7km)

  • Katedral Cologne (Dom) (1.2km)

  • Deutz-Messe Station (1.3km)

Jelajahi lebih lanjut di peta. Lihat peta

Pendapat wisatawan lain

Wisatawan lain memberi penginapan ini nilai 4.3. Lihat ulasan mereka.

art'otel Cologne: ulasan

Ulasan dari
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Disebutkan oleh wisatawan
Pelancong grup

Komentar: 30 Jul 2026

Great stay

Great hotel. Staff were so friendly and accommodating. Rooms clean and spacious. Great location, 15 min walk into the centre. Thank you!
Pelancong grup

Komentar: 30 Mei 2026

Menginap tanggal: Mei 2026

Shocking hotel

Unfortunately, our stay at this hotel was very disappointing from start to finish.
Upon arrival, we discovered that the air conditioning in our room was not working, meaning we had to change rooms. While this issue was eventually resolved, the staff showed very little concern and seemed largely uninterested in ensuring guests had a pleasant stay.
Things only got worse on our second night. When we returned to our room, we found that it had not been cleaned and had not been restocked with fresh towels or toiletries. As this is something I would consider standard in any hotel, I went to reception to ask why. I was then informed that guests must request housekeeping before midday each day. This had never been explained to us at check-in, and I naturally assumed the room would be serviced unless we had specifically requested otherwise.
The room itself looked nothing like the photos advertised online. It was very basic and appeared quite tired and poorly maintained. There were sections of skirting board missing, and the carpets were lifting in places, which not only looked unprofessional but also created a potential trip hazard. These are not the standards I would expect from a hotel charging the prices it does.
What makes this even more frustrating is that we chose this hotel over the Maritim Hotel and paid more, expecting a higher standard of accommodation and service. Unfortunately, the experience was nowhere near worth the extra cost.
Overall, the lack of communication, poor customer service, poor room maintenance, and misleading room presentation left us extremely disappointed. We would not stay here again and, we wish we had chose the Maritim instead.

Respons hotel

Komentar: 8 Jun 2026

Dear Guest,
Thank you for your honest feedback. We are sorry that your stay fell significantly short of your expectations in several aspects, particularly regarding comfort, service, and communication. The issues you mentioned do not meet our standards. Please accept our apologies for any inconvenience caused. We are especially sorry that you felt you did not receive sufficient attention from our team. Attentive and solution-oriented service should always be a matter of course for our guests. We also take your comments regarding the condition of the room very seriously and have already forwarded them internally for review and improvement. At the same time, we would like to thank you for your feedback regarding the communication of our cleaning procedures. It is our aim to provide such information clearly and transparently at check-in, we regret that this did not happen in your case. We are very sorry that, despite your conscious decision to stay with us, we were unable to meet your expectations. Should you give us another chance, we would be delighted to have the opportunity to impress you with our service in the future.
Best regards,
art'otel Cologne Team
Pelancong bisnis

Komentar: 7 Jul 2026

Menginap tanggal: Jun 2026

Air conditioning is not working.

This is the third time I have stayed in this hotel.
Central, very well served, excellent breakfast, river view.
This time my room faced the street and there was some construction work. Renovation in progress. They did not disturb from a noise perspective, but evidently they had some impact on the plumbing system since the air conditioning was not working. 36 degrees and no air conditioning: madness! Considering the price per night!!!

Respons hotel

Komentar: 8 Jul 2026

Dear Guest,
Thank you for your feedback and, most importantly, for choosing to stay with us for the third time. Your loyalty means a great deal to us.
For this reason, we are especially sorry that your most recent stay did not meet your expectations. We completely understand how frustrating it must have been to be without air conditioning during temperatures of 36°C. Unfortunately, we too have had to deal with unforeseen circumstances. There was a technical defect, which we will resolve as quickly as possible. We are delighted to hear that you once again enjoyed our central location, service, breakfast and river views. At the same time, we apologize that the ongoing renovation work, although not particularly noisy, appears to have affected your comfort during your stay. We understand your disappointment, especially considering the room rate and we are truly sorry for the inconvenience caused.
Nevertheless, we would be very happy if you would visit us again for the 4th time.
Best regards,
art'otel Cologne Team
Pelancong bisnis

Komentar: 20 Jun 2026

Menginap tanggal: Jun 2026

Astonished already upon arrival

The staff lacks empathy and professionalism. I have asked about check-in multiple times. Each time I received the response that the room was ready, but I could not check in yet. The bar was closed, and I was not offered any drinks. All guests who arrived after me were able to check in.
I had paid extra for an early check-in. However, communication only occurred loudly across the entire hallway with other staff members. No MOD or similar was available to speak to.
Sorry, but there is an absolute need for training. Such a great hotel must offer more.

Respons hotel

Komentar: 6 Jul 2026

Sehr geehrter Gast,
vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen. Wir bedauern sehr, dass Sie Ihre Ankunft als enttäuschend empfunden haben. Bitte entschuldigen Sie, dass unser Service und unsere Kommunikation nicht Ihren Erwartungen entsprochen haben. Leider kann es in Einzelfällen trotz gebuchtem Early Check-in zu Wartezeiten kommen. Unsere Zimmer unterscheiden sich in Größe und Ausstattung, und das von Ihnen gebuchte Zimmer stand zu diesem Zeitpunkt noch nicht zur Verfügung. Wir verstehen jedoch, dass der Eindruck entstehen konnte, andere Gäste würden bevorzugt behandelt. Tatsächlich verfügen wir über eine größere Anzahl an Standardzimmern, wodurch diese häufig früher bezugsfertig sind. Unabhängig davon nehmen wir Ihre Hinweise zur Kommunikation und zum Umgang mit wartenden Gästen sehr ernst. Ein professioneller, aufmerksamer und wertschätzender Service sollte jederzeit gewährleistet sein. Ihre Anmerkungen werden wir intern besprechen und als Anlass nutzen, unsere Abläufe weiter zu verbessern. Wir danken Ihnen für Ihr ehrliches Feedback und bedauern, dass wir bei Ihrem Aufenthalt keinen besseren ersten Eindruck hinterlassen haben. Über einen erneuten Besuch würden wir uns sehr freuen, um Sie von uns zu überzeugen.
Mit freundlichen Grüßen
art'otel Cologne Team
Pelancong bisnis

Komentar: 11 Jun 2026

Menginap tanggal: Jun 2026

Trendy house by the Rhine but with weaknesses for visitors staying longer.

Modern, stylishly designed house with well-equipped rooms directly by the Rhine. Partially, however, with unqualified staff and inadequate organization, especially when conducting a seminar for a week in the house. Culinary performance: rather average. The many rat traps around the house do not create a positive impression either. Nevertheless: Everything in the house is clean.

Respons hotel

Komentar: 15 Jun 2026

Sehr geehrter Gast,
vielen Dank für Ihr ehrliches Feedback. Wir freuen uns, dass Ihnen unser Haus, die Lage und die Sauberkeit gefallen haben. Die angesprochenen Punkte zu Organisation, Service und Küche nehmen wir sehr ernst und arbeiten daran, uns hier zu verbessern. Auch Ihre Anmerkung zum äußeren Erscheinungsbild werden wir prüfen. Vielen Dank für den wichtigen Hinweis. Für die Unannehmlichkeiten möchten wir uns entschuldigen und hoffen, dass Sie uns in Zukunft erneut besuchen.
Mit freundlichen Grüßen
art'otel Cologne Team

Telusuri area ini

4,4

Holzmarkt 4, Altstadt, Köln, 50676, Jerman|1,21 km dari pusat kota

Penting untuk diketahui

Anak-anak

Anak-anak diizinkan menginap di hotel ini

Tempat tidur ekstra

Semua usia

Rp 623.129 (EUR30) per orang per malam

Tempat tidur bayi

Hubungi hotel untuk detail tentang penambahan tempat tidur bayi.

Hewan peliharaan

Hewan peliharaan diperbolehkan dengan biaya tambahan

Sarapan

Sarapan tersedia

Harga sarapan

Rp 477.732 (≈EUR 23)/orang

Waktu sarapan

06:30 - 10:00 dari Senin hingga Minggu

Informasi penting dari hotel
Anda harus menunjukkan dokumen identitas berfoto yang berlaku serta kartu kredit pada saat check-in. Permintaan khusus tidak bisa dijamin dan dapat dikenakan biaya tambahan. Menanggapi Coronavirus (COVID-19), tindakan keamanan dan sanitasi tambahan saat ini diberlakukan di akomodasi ini. The credit card holder must be present upon arrival with the credit card used for the booking. If a third party credit card is used, please contact the hotel directly no later than 7 days prior to arrival in order to arrange payment via a secure online payment link. There is a maximum amount of EUR 500 per reservation made with a third party credit card If travelling as a family, please remember to add your children to the booking so that we can prepare for your arrival. Please inform the property in advance of your stay if you plan to bring a dog.
Metode pembayaran yang diterima
Hotel ini menerima metode pembayaran berikut:
card logocard logocard logocard logocard logocard logo

Cash

art'otel Cologne: Pertanyaan Umum

art'otel Cologne
art'otel Cologne berjarak 1.2 km dari pusat kota Köln.
art'otel Cologne berada di Köln, Jerman dan berjarak 1.2 km dari pusat kota Köln.
Di art'otel Cologne, Anda bisa check-in mulai pukul 15.00, dan harus check-out sebelum pukul 12.00.
Ya, resepsionis di art'otel Cologne buka sepanjang waktu.
art'otel Cologne memang memiliki fasilitas relaksasi. Buka bagian fasilitas untuk mengetahui informasi selengkapnya.
Ya, Anda akan menemukan fasilitas laundry di art'otel Cologne. Ini mungkin mencakup laundry swalayan atau layanan laundry lengkap.
Ya, Wi-Fi tersedia di art'otel Cologne, sehingga Anda bisa tetap terhubung ke internet selama menginap.
Ada banyak yang bisa dilihat dan dilakukan di dekat art'otel Cologne. Tempat populer terdekat adalah Old Street along Rhine, Katedral Cologne (Dom), Deutz-Messe Station, Cologne Central Station, dan Team X - Agentur für Zeitreisen, Quantenmagie und Abenteuer.
Ya, area parkir tersedia di art'otel Cologne.
Kami tidak memiliki informasi tentang restoran di art'otel Cologne, silakan tanyakan kepada mereka saat memesan.