Telegraphenamt
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Fakta cepat
Check-in mulai: | 15.00 |
|---|---|
Check-out sebelum: | 12.00 |
Hewan peliharaan | Hewan peliharaan diperbolehkan dengan biaya tambahan |
Fasilitas
Selengkapnya tentang Telegraphenamt
Telegraphenamt
Berlokasi di Berlin, kurang dari 1 km dari Museum Pergamon, Telegraphenamt menawarkan akomodasi dengan bar dan parkir pribadi. Landmark terpopuler di dekatnya termasuk Museum Sejarah Jerman, Pasar Gendarmenmarkt, dan Alexanderplatz.
US
Komentar: 28 Apr 2026
Menginap tanggal: Apr 2026
A true Stand Out!
Komentar: 2 Jul 2026
Menginap tanggal: Jun 2026
Beautiful on style. Poor on execution
It took close to two hours to get engineering and housekeeping involved.
It was resolved but this should have been noticed before I checked in.
The room is super stylized meaning it’s hard to figure out where the plugs/switches/safe/ anything was located. It needed to come with a manual.
Komentar: 26 Jun 2026
Menginap tanggal: Mei 2026
Overcharged by 3.6KE and I found out a month later!
I was issued a final bill of 900 EUR and charged that amount, only to find out later that on top of that 900 EUR I was actually charged the security deposit of 3.6K EUR, which was not cancelled - a whopping amount of money. I contacted the hotel but did not receive any acknowledgement or a reply from them until I guessed the hotel GM's email and got in touch with him. Really poor customer experience and anxiety-inducing given the large amount.
If I had not checked my statement, I would never have realised.
Komentar: 19 Des 2025
Menginap tanggal: Des 2025
Lack of hospitality, Disappointing room condition and poor upkeep
On our first day our room flooded from a problem with the shower. The entire room was flooded and our clothes and curtains were soaked. When we told the staff at the front desk they said ‘oh that’s a known issue’ and shrugged it off.
They sent someone to mop, but the floorboards were soaked with water and we had to wear shoes in the room all day. The floorboards were visibly warped from water damage and other reviews have noted this problem.
Despite this, we were not relocated, and the response felt dismissive. We requested laundry for our soaking clothes and they were unable to approve a complimentary service until later in the day, past the cutoff for same day services, so we had to sleep without pajamas.
There were also patches of missing paint on the walls, gouges in the furniture, and dusty light fixtures, all of which made the room feel poorly maintained.
The room did not resemble the photos online. It was much smaller, lacked the advertised brick walls and ceiling, and overall felt more like a motel room crossed with an IKEA showroom than a luxury hotel. A TV was jammed in one of the corners taking up a lot of space around the bed, which was already very narrow.
Basic amenities were also inconsistent. Our coffee pods and tea bags were not refilled twice, leaving us without coffee in the mornings. The hair conditioner smelled like sour milk, and we ran out of body soap on the final day of our stay.
Given the price point and location, this experience fell far short of expectations and we would not stay again.
Respons hotel
Komentar: 7 Feb 2026
Thank you for taking the time to share your detailed feedback about your recent stay with us. We are truly sorry to hear that your experience fell so far short of both your expectations and our own standards.
Please accept our sincere apologies for the issues you encountered with the shower and the resulting flooding in your room. While we are aware that isolated technical problems can occur in any building, the response you received at the front desk was clearly not appropriate. Hearing that the issue was treated dismissively is very concerning, and this does not reflect the level of care and attention we aim to provide. You should have been offered an immediate room move and proactive support from our team. We are very sorry that this did not happen.
We also regret the inconvenience caused by the delay with your laundry and the fact that you were left without essential personal items overnight. This situation should have been handled with far greater urgency and flexibility, and we understand how frustrating and uncomfortable this must have been for you.
Your comments regarding the maintenance and condition of the room, including worn furniture, missing paint, and housekeeping oversights, are equally important to us. These details are not in line with the standards we strive for, and we will address them directly with our housekeeping and engineering teams to ensure improvements are made.
We are sorry as well that the room did not meet your expectations in terms of size and design. While our historic building features a variety of room layouts, we understand how disappointing it can be if the room allocated does not reflect what you anticipated.
Your experience with inconsistent replenishment of amenities and the quality of toiletries is also being reviewed internally, as this should never happen in a hotel of our category.
We appreciate your honest feedback, as it helps us identify where we must improve. If you would be open to it, we would welcome the opportunity to speak with you directly to further discuss your stay and make amends. Please feel free to contact us at [email address] so that we can address this matter personally.
Once again, we sincerely apologize that we did not deliver the experience you deserved. We hope you might consider giving us another opportunity in the future to show you the true level of hospitality we aim to provide.
Kind Regards,
Thomas Knappstein
Front Office Manager
Komentar: 22 Mar 2026
Menginap tanggal: Mar 2026
Excellent bar and sushi – despite high prices
We would particularly like to highlight the bar, which was really exceptionally good. The prices are – even by Berlin standards – rather in the upper range, which is partly understandable, however, as it is a hotel bar and the quality is absolutely convincing.
The sushi bar also inspired us: We tried a small selection there and were consistently impressed. The quality of the fish – both tuna and salmon – was excellent, as were the special variations. There are clearly five stars for this.
Overall, the offer convinced us so much that next time we definitely want to spend an entire evening there and also test the restaurant in detail.
Lokasi terbaik
Monbijoustrasse 11, Mitte, Berlin, 10117, Jerman|1,3 km dari pusat kota
Check-in dan check-out
Check-in mulai:
15.00
Check-out sebelum:
12.00
Penting untuk diketahui
Hewan peliharaan diperbolehkan dengan biaya tambahan
Hubungi hotel untuk detail tentang penambahan tempat tidur ekstra.
