Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Please inform Troia Residence by The Editory - Apartamentos Ácala in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests under the age of 18 can only check in with a parent or official guardian. This property will not accommodate hen, stag or similar parties. Please note that the apartments are fully equipped and guests will be charged for any damages made in the apartments. Please note that cleaning is included every two days. Daily cleaning is available at an extra cost, please contact the hotel directly for arrangements. Please note that check-in and check-out take place at Troia Welcome Centre (GPS coordinates: 38.4929456, -8.9021482,17) which is open from 8am to 10pm. After 10pm, you will need to go to Editory By The Sea Troia Hotel (GPS coordinates: 38º 29' 26 N, 8º 54' 02 W). All reservations except non refundable must be paid at check-in. Guests requiring an invoice should include their invoicing details (name, address and VAT number) in the Special Requests box when booking. Please note that invoices cannot be changed after they are emitted. The credit card used at time of booking must be valid for the entire stay. Please present the credit card used to make your reservation upon check-in at the hotel. Please note that in the event that you cannot produce the same credit card the hotel reserve the right to ask for an alternative method of payment. Please note that the hotel does not accept third party bookings paid by credit card; please contact the hotel directly for information regarding bank transfers. All Special Requests are subject to availability and additional charges may apply. Please note when booking more than 8 rooms, different policies and additional supplements may apply. Please note for reservations for the New Year's Eve a €300 security deposit will be asked per each apartment.
